Job Description

Position: Hardware Operations Lead
Location: Abernathy, Texas
Job ID:
Job Overview:

The Hardware Operations Lead will be responsible for ensuring hardware reliability and managing escalations. This role involves leading L1/L2 teams, developing standard operating procedures (SOPs) and service level agreements (SLAs), and mentoring team members. Experience in AI data centers is preferred.
Responsibilities:

  • Own hardware reliability and manage escalations.
  • Lead and mentor L1/L2 teams.
  • Develop and implement SOPs and SLAs.
  • Collaborate with cross-functional teams to ensure operational efficiency.
  • Provide support for break/fix escalations.
Qualifications:
  • Experience with break/fix escalations.
  • Proven ability to build and implement SOPs and SLAs.
  • Strong leadership and ment...

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