Guest Services Supervisor at Gateway

Elevate guest experiences as a Guest Services Supervisor at Gateway Casinos in Canada. You will mentor staff and ensure exceptional service in a part-time role.
In this part-time position, you will oversee the guest services team and guarantee warm hospitality for visitors. Your expertise in performance management, complaint resolution, and service standards will drive team productivity. You are a strategic thinker adept at managing issues and fostering open communication among staff, ensuring daily service excellence.
Key Responsibilities:
• Mentor and guide guest services representatives effectively
• Manage employee performance through coaching and evaluations
• Ensure adherence to safety and hygiene standards
• Build relationships through open communication and collaboration
• Handle customer complaints and conflicts with grace
Requirements:
• Minimum two years in guest services or hospitality
• Proven ability to supervise and direct staff
• Excelle...