Guest Services Officer (Manresa)

Job Overview

The Guest Services Officer must be friendly, passionate, and committed. The role requires actively listening and extending assistance to resolve guest issues and concerns. A strong guest satisfaction disposition, sense of humor, and outstanding hospitality are essential. The Officer should possess focused customer service skills, strong communication, organizational aptitude, and effective decision‑making abilities.

Responsibilities

• Interact with guests in a considerate, professional, and positive manner, showing concern and listening actively.
• Communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.
• Operate basic office equipment, including telephones, computers, and copy machines.

Qualifications

• Minimum one‑year experience in a customer‑contact position within the hotel field or related industry.
• Minimum one‑year ca...