Guest Services Manager

Overview

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross‑section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full‑time, year‑round Guest Services Manager to join our team. Reporting to the SkiBig3 Senior Manager – Guest Experience, the Guest Services Manager supports the Reservations and Adventure Hub Guest Services and Retail teams by creating a seamless guest path from purchase to arrival in‑resort. This position plays a crucial role in training and mentoring front‑line staff to ensure that departments are aligned and equipped to deliver effective vacat...