Guest Services Manager

Summary About the position: This position is Non-appropriated Fund (NAF) and is located at the Hotel Frontera, Morón Air Force Base, Morón, Spain. Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. This position does not offer logistical support. Responsibilities Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other e...