GUEST SERVICES MANAGER

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 47th Force Support Squadron at Laughlin Manor, Laughlin AFB, Del Rio, Texas.. This position is considered Regular Full Time RFT. Guaranteed 35 hours a week with potential to a maximum of 40 hours per week. You may be required to work nights, weekends and holidays. RFT employees are eligible to earn annual and sick leave as well as benefits including Health/Dental and Life Insurance, 401k and Retirement. Responsibilities Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and...