Guest Services Manager

We’re looking for someone who can bring together a diverse team.

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Day to day responsibilities

• Greeting every one of our guests with a welcoming smile
• Providing the highest level of hospitality when working on reception
• You will recruit, train and develop your team in reception
• Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
• Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
• Informing the guests of the local amenities, offering advice and assistance when necessary
• Giving our guests the warmest hospitality and ensuring they want to return!
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