Guest Services Manager

Job Description

This role is about more than managing operations, it’s about owning the arrival and departure experience. As Guest Services Manager, you are the strategic and cultural leader of our front‑of‑house guest journey, setting the standard for service excellence from the front drive to the lobby and beyond.

Start Date: April 2026

Contract Type: Full‑Time

Pay Rate: $63,000 - $68,000, dependent on experience.

Key Responsibilities

Guest Experience & Presence

• Act as a visible, engaged leader in the lobby and front drive, actively connecting with guests and anticipating needs.
• Champion exceptional service delivery, ensuring every arrival, departure, and transition is seamless and memorable.
• Handle escalated guest concerns with empathy, urgency, and discretion, ensuring thoughtful resolution and follow‑up.
• Oversee VIP recognition, long‑stay guest engage...