Guest Services Manager

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby 
operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the 

safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty 

representative of Senior Management in the lobby and public areas, resolving guest issues with 

tact, speed, and brand‑aligned s...