Guest Services Host

Better places, thriving communities.

Job objectives and responsibilities

Guest Services deliver a seamless, discreet, and memorable Guest, embodying the highest standards of hospitality within a fast paced environment, excelling in The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and to go above and beyond expectations.

· Deliver an exceptional guest experience: Provide a warm, professional, and personalised concierge-style service, anticipating needs and ensuring every visitor and colleague receives a unique experience.

· Manage lobby and client areas: Own the Client lobby and spaces by monitoring access, managing visitor check-in/check-out, controlling queues efficiently, and maintaining a welcoming, visible prese...