Job Description

Essential Responsibilities: 


  • Daily correspondence: Answering inquiries by phone/email/webchats to address questions and help guest find a vacation home that fits their needs
    Checking voicemails and making return calls
    Assisting guests on existing reservations
    Communicating over the phone statuses & guest issues

  • Answer phone calls in a professional manner by announcing greeting, obtain guest information, following Call Flow and verify information is up to date

  • Replying to guest e-mails

  • Providing information & making recommendations to guests about local attractions, activities, restaurants and more

  • Effectively communicating with the housekeeping/maintenance department about their daily schedule, changes, and additions

  • Outbound calling including follow-ups and reminders

  • Resolving guest issues by assisting guests to the best of your ability and transferring to correct departments, when n...

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