Job Description
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Services Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
Join our Ladies and Gentlemen and support you’re the Guest Services team with general operational tasks
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, going above and beyond with each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and reque...
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