Job Description

Job Description

  • Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
  • Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
  • Resolve guest concerns promptly and professionally, escalating issues where necessary.
  • Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
  • Train, coach, and motivate team members to uphold Mövenpick service standards.
  • Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
  • Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
  • Support the implementation of loyalty programs and guest engagement initiatives.

Qualifications

  • Previous experience in a Front Office or Guest Services supervisory role within a hotel environment...

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