Guest Service Representative

The Front Desk Agent is responsible for providing exceptional guest service while creating a welcoming and positive experience for all guests.
This position serves as the first point of contact for guests and is responsible for handling check-ins, check-outs, reservations, guest requests, and resolving concerns in a professional and timely manner.

Essential Responsibilities:

• Welcome guests and provide outstanding customer service.


• Process guest check-ins and check-outs accurately and efficiently.


• Answer phone calls, make reservations, and respond to guest inquiries.


• Handle guest concerns and service recovery situations professionally.


• Maintain knowledge of hotel amenities, services, and local attractions.


• Process payments and balance cash and credit transactions.


• Assist with daily hotel operations and administrative tasks as assigned.