Job Description

Job Profile Summary:

Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and cancellations, guest requests, etc. Secure payment(s); activate/reissue room keys. Supply guests with directions and area information. Must be able to multi-task professionally in a fast-paced environment. Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following - :

  • Adhere to Platinum Management Services, LLC. and Brand specific standards.
  • Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
  • Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
  • Promote th...

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