Guest Service Officer

Deliver the brand promise and provide exceptional guest service at all times.

Responsibilities include:

• Organize, confirm, process, and conduct all guest check‑ins, check‑outs, room reservations, requests, changes, and cancellations.
• Manage and maintain queue lanes efficiently, respond to guest inquiries and complaints courteously.
• Verify guest eligibility and process payments, including verifying credit cards and handling transactions accurately.
• Maintain cleanliness and presentation of front desk area, lobby, and public spaces.
• Assist in developing guest services for special events, oversee operations, and ensure compliance with health and safety protocols.
• Provide exceptional service to VIP guests and support event staff as needed.

Requirements:

• 2 to 6 years experience in a luxury or high‑end hospitality environment.
• Strong communication and ...