Guest Service Officer (Call Centre)

Responsibilities

• Consistently offer professional friendly and engaging service.
• Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
• Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
• Take ownership of the callers request and ensure follow up according to the hotels standards
• Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
• Answer all incoming IRD (In-Room Dining) calls promptly and courteously following hotel telephone etiquette and service standards.
• Take accurate F&B orders from guests ensuring clarity and confirming special dietary requests allergies or preferences.
• Dispatch all orders and guest requests promptly to the Kitchen and coordinate with service staff for execution.
• Maintain ...