Guest Service Agent

Job Purpose

The Guest Service Agent (GSA) is responsible for delivering exceptional guest experiences through warm, professional, and efficient service. The role involves handling check-in and check-out procedures, responding to guest inquiries, resolving complaints, and ensuring all guests feel welcome and valued in line with Accor’s service philosophy and ibis Styles brand standards.

• To provide an efficient and friendly service for all guests and visitors.
•  The up-keep and presentation of accounts, records and correspondence.
• Every member of staff is expected to ensure that the hotel guests’ comfort, satisfaction and wellbeing is catered for in a friendly, helpful and personalized manner at all times. This attitude is also to be extended to your colleagues
• To greet all guests warmly and sincerely in a friendly manner and address them by name at all times whenever possible.
• Check ...