Guest Relations Supervisor Russian-speaker

Responsibilities

• Live and project the goal philosophy vision mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escorts all arriving guests to their respective rooms and suites.
• Escorts external guests to their destination.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations amenities and special requests) is maintained.
• Promote InterHotel sales and inhouse facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions follow up and recording are done.
• Ensure Loyal Guestsconsistently receive all benefits repeat guests and other VIPs receive special recognition and service

Qualifications

Work Environment

• High visibility and engagement in guestfacing areas.
• Flexibility to work evenings weekends and holidays...