Job Description

Job Description

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel’s standards and enhances the guest experience.

Key Responsibilities:

  • Guest Service and SatisfactionLead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
  • Team Supervi...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Anantara today.

    Submit Application