Guest Relations Super Visor

We are seeking an enthusiastic and customer-focused Guest Relation professional to join our team in the beautiful resort town of ElGouna, Hurghada, Egypt. As a Guest Relation specialist, you will be the face of our organization, ensuring exceptional experiences for our guests and maintaining the highest standards of customer service.

• Warmly welcome and greet guests upon arrival, providing a friendly and professional first impression
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
• Anticipate and respond to guest needs, questions, and concerns promptly and courteously
• Coordinate with various departments to fulfill guest requests and resolve any issues that may arise
• Provide detailed information about hotel amenities, local attractions, and services in ElGouna and Hurghada
• Manage guest feedback and complaints, ensuring timely resolution and follow-up
• Maint...