Guest Relations Officer

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Officer to join our team!

As a Guest Relations Officer at Shangri-La Rasa Sentosa, you will deliver professional and timely guest services to create memorable experiences and support smooth Guest Relations operations at our international beachfront resort.

As the Guest Relations Officer , we rely on you to:

• Respond promptly and professionally to all guest requests to ensure high guestsatisfaction
• Manage guest check-in and check-out processes accurately to maintain efficientfront desk operations
• Communicate clearly and engage effectively with international and domestic guests to enhance guest relations
• Support daily Guest Relations operations to maintain smooth and efficient service delivery
• Apply knowledge of guest loyalty programs to assist guests and contribute toloyalty score improvements
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