Guest Relations Officer

Company Overview Momley Loft partners with Aranda Country Club to offer curated health and wellness and postnatal care programs with staycations in a tranquil, luxurious setting. These experiences target new parents, couples, and families seeking relaxation and holistic care. Job Summary Provide professional, friendly customer service and support operations at the Confinement Centre while managing social media platforms and assisting guests with product and service consultations. Responsibilities Answer all calls professionally and courteously to ensure positive guest interactions Deliver assistance and value-added service to maintain high-quality, friendly, personal, and efficient customer service for guests and visitors Support daily operations of the Confinement Centre to ensure smooth service delivery Manage and update the company's social media platforms to engage customers and promote services Meet, greet, and consult with visitors and customers about Momley's range of products a...