Guest Relations Agent

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Guest Relations Agent, you will be the primary point of contact for our esteemed guests, ensuring their stay is nothing short of exceptional.

• Welcome and assist guests upon arrival, providing a warm and professional check-in experience
• Serve as the main point of contact for VIP guests, ensuring all departments are briefed on their specific requirements
• Manage the Guest Relations Desk in the hotel lobby, addressing inquiries and requests promptly
• Coordinate with various departments to ensure guest rooms, especially VIP accommodations, meet the highest quality standards
• Anticipate and fulfil guest needs, consistently exceeding expectations
• Handle guest complaints and concerns with empathy and professionalism, seeking timely resolutions
• Maintain up-to-date knowled...