Job Description
The Guest Relations Agent – Onboard serves as the constant point of reference for guests throughout their journey.
They embody the brand’s values and ensure a seamless, personalized, and impeccable service, guaranteeing that every moment of the experience reflects Orient Express’ standards of excellence.
Key Responsibilities
Guest Welcome & Customer Care
Manage embarkation operations with discretion, professionalism, and elegance
Welcome guests and introduce the onboard environments, creating an immediate sense of comfort and recognition
Provide continuous, personalized assistance throughout the entire onboard experience
Operational Coordination
Work closely and collaboratively with Cabin Crew, Food & Beverage, and Onboard Management
Monitor the execution of the itinerary’s acti...
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