Job Description
Job Description
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Keep Mis‑en‑place ready for VIP arrival (Reg.‑cards, room keys, welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally.
- Escort VIP guests to their rooms.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up
- Handle issuance of guest room key cards a...
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