Guest Relation Supervisor

We are seeking an enthusiastic and customer-focused Guest Relation Supervisor to join our team in Movenpick El Qusier, Egypt. As a key member of our front office team, you will lead by example in delivering exceptional guest experiences and ensuring the highest standards of service in our luxury hotel setting.

• Supervise and coach the guest relations team, ensuring consistent delivery of refined and personalized service
• Act as the primary point of contact for guest inquiries, concerns, and special requests
• Oversee VIP arrivals, in-house experiences, and departures, coordinating with various departments to exceed guest expectations
• Implement and maintain guest recognition programs for VIPs, repeat guests, and special occasions
• Conduct service recovery with empathy and authority to resolve guest issues and maintain loyalty
• Manage daily operations of the guest relations department, including staffing schedules a...