Job Description
Assist guests with check in and checkout, and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to GSA
Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Maintain the privacy of all guests by ensuring that no details of the guests are ...
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