Job Description
Job Description
- Serve as the primary point of contact for guest inquiries, concerns, and special requests throughout their stay
- Manage and resolve guest complaints and concerns with professionalism, ensuring satisfaction and retention
- Coordinate with all hotel departments to ensure seamless guest experiences and service delivery
- Maintain detailed guest profiles and preferences to personalise future visits and enhance loyalty
- Conduct regular property tours and familiarisation sessions for new and returning guests
- Develop and implement guest relations strategies to increase repeat bookings and positive reviews
- Monitor guest feedback through surveys, reviews, and direct communication to identify service improvement opportunities
- Liaise between guests and various departments (housekeeping, food and beverage, maintenance) to address requests promptly
- Organise special events, celebrations, and bespo...
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