Job Description


Company Description

Why work for Accor?


Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description
  • Serve as the primary point of contact for guest inquiries, concerns, and special requests throughout their stay
  • Manage and resolve guest complaints and concerns with professionalism, ensuring satisfaction and retention
  • Coordinate with all hotel departments to ensure seamless guest experiences and service delivery
  • Maintain detailed guest profiles and preferences to personalise future visits and enhance loyalty
  • Conduct regular property tours and familiarisation sessions for new and returning guests
  • Develop and implement guest relations strategies to increase repeat bookings and positive reviews
  • Monitor guest feedback through surveys, reviews, and direct communication to identify service improvement opportunities
  • Liaise between guests and various department...

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