Guest Relation Executive

· Greets warm welcome and farewell to all guests visiting the outlet. · Ensures availability of neat and clean menus for all guests, at all times. · Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet. · Responsible for all telephonic communication between the guest and the outlet. · Provides accurate information / recommendations to guests on any queries regarding F & B, restaurant, local area etc. · Actively elicits guest feedback and takes appropriate responsive action. · Responsible for maintaining necessary documentation and records in the outlet (E.g., Logbook, guest history cards, etc.) · Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. · Creates a positive work environment for all employees at the Restaurant. · Provide accurate wait times and monitor waiting lists. · Maintain a clean reception area. · Cater to guests who require extra attention (e.g., children, eld...