Job Description
**Key Responsibilities**
+ Daily pre-arrival emails sending – 48 hours prior to the arrival date to all guests that has a valid email address. Including hotel information and location map.
+ Room Inspections – at least 5 rooms to ensure quality standards and readiness.
+ Provide a sincere and charming welcome to every guest, especially VIPs and IHG One Rewards Elite members.
+ Engage with guests in a relaxed, natural, and professional manner – true to voco’s brand spirit.
+ Courtesy calls to be logged under guest profile notes.
+ Handle guest feedback, concerns, and special requests proactively, aiming to resolve issues before they escalate.
+ Liaise with Housekeeping, Food & Beverage, Concierge, and other departments to personalize and elevate guest experiences.
+ Deliver amenities, welcome letters, and special occasion setups with a sense of creativity and care (Guest bir...
+ Daily pre-arrival emails sending – 48 hours prior to the arrival date to all guests that has a valid email address. Including hotel information and location map.
+ Room Inspections – at least 5 rooms to ensure quality standards and readiness.
+ Provide a sincere and charming welcome to every guest, especially VIPs and IHG One Rewards Elite members.
+ Engage with guests in a relaxed, natural, and professional manner – true to voco’s brand spirit.
+ Courtesy calls to be logged under guest profile notes.
+ Handle guest feedback, concerns, and special requests proactively, aiming to resolve issues before they escalate.
+ Liaise with Housekeeping, Food & Beverage, Concierge, and other departments to personalize and elevate guest experiences.
+ Deliver amenities, welcome letters, and special occasion setups with a sense of creativity and care (Guest bir...
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