Guest Relation Agent (H/F)

As a member of the Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart” , is something we live every day as a team. Become a part of it! We are looking for motivated employees f or the 2026/2027 winter season (December-April) Apply now! Welcome and assist guests upon arrival, during their stay, and at departure. Build positive relationships with guests and anticipate their needs. Ensure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay. Conduct courtesy calls and follow-ups to ensure guest satisfaction during their stay. Act as the primary point of contact for guest requests, inquiries, and concerns, while proactively promoting and cross-selling the hotel's facilities and services, including F&B outlets, Spa treatments, and Concierge experiences. Coordinate...