Job Description
Job Description
- Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
- Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the...
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