Guest House Receptionist

Guest House Receptionist

Recruitment Agency: Express Employment Professionals

Location: Lesotho

Job Summary

The Receptionist is the first point of contact for guests and is responsible for creating a welcoming atmosphere while ensuring smooth front desk operations. The Receptionist also supports event reservations for the hall and functions, processes payments, maintains guest records, and professionally handles guest inquiries and complaints.

Detailed Responsibilities

Front Desk Operations

• Manage guest check-in and check-out procedures.
• Allocate rooms and provide guests with information on available amenities, including Wi-Fi, pool, sauna, shuttle services, and parking facilities.
• Ensure smooth day-to‑day front office operations.

Guest Services

• Provide concierge support, including shuttle bookings, parking arrangements, and local recommendations.
• Assist guests with ...