Job Description

MAIN DUTIES:

Administration

  • Coordinate and assist with organizational mailings as needed.
  • Attend other corporate department meetings as needed.
  • Schedule activities for guests.
  • Trace relevant statistics about clientele
  • Coordinate all activities for guests with concierge
  • Answer and send emails following Sofitel email etiquettes  
  • Assist with check-in / check-out especially for VIP
  • Assist staff with language and culture
  • Coordinate with security department for any guest incident in the hotel
  • Assist with translations particularly for e-mails
  • Provide feedback from guests to GEX Manager for action

Financial and Revenue Responsibilities

  • Sells special set ups f.e. for birthday Anniversary etc.
  • Is close with room dining and housekeeping to make sure the set ups will be in guests room
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