Guest Experience Representative

*** ADVANCE HIRING ***
We are conducting advance interviews ahead of our August onboarding.

Client Interviews: Third Week of July
Target Start Date: First Week of August


About the Role

A fast-growing, U.S.-based premium lifestyle food brand is seeking a Guest Experience Representative to deliver high-touch, concierge-level support across digital channels.

The brand operates as a premium “ghost kitchen” concept, meaning there are no dine-in locations. Instead, all orders are placed online and fulfilled through delivery. This model allows the brand to focus entirely on food quality and guest experience behind the scenes, while the Guest Experience team ensures every interaction feels as thoughtful and high-touch as a luxury, in-person dining experience.

In this role, you will act as the voice of the brand, engaging directly with guests across email, SMS, and occasional...