Guest Experience Manager

Earls is opening multiple new locations in Canada and the United States in the coming years and offers rich growth opportunities in our Company. We are looking for a passionate Guest Experience Manager to join our leadership team. This key role differentiates us from the noise in premium casual dining and truly makes a mark on the experience of our guests.

About the Role

The Guest Experience Manager is a guest-facing role focused on building and maintaining strong guest relationships. You turn our customers into regular guests, develop a database of valuable information to personalize their experiences, and create connections between guests and the Floor Service Team (Managers, Hosts, and Servers). As the caretaker of our special customer data, you facilitate the creation and nurturing of deeper guest relationships for our General Managers and Floor Managers.

Key Responsibilities

• Exemplify exceptional leadership skills. Use our co...