Guest Experience Manager

The Guest Experience Manager holds a critical position within our Front Office, bearing significant responsibilities that directly impact guest satisfaction and operational excellence. Key duties include:

• Serve as the senior representative of the Front Office, managing guest inquiries, grievances, and bespoke arrangements with the utmost professionalism and discretion.
• Oversee and coordinate the efforts of Duty Manager, Ambassadors, Supervisors, and Bellmen  to ensure impeccable guest service and streamlined check-in/out processes.
• Orchestrate the management of VIPs, group arrivals, and event-related bookings, whilst maintaining rigorous attention to billing accuracy and strict adherence to hotel credit policies.
• Vigilantly monitor and uphold service quality standards, room inventory control, and daily operational coverage to ensure optimal performance.
• Facilitate seamless interdepartmental communication a...