Job Description

Guest Experience Expert – Residence Inn Edinburgh

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh.

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.

What you'll do:

  • Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
  • Handle check-ins, check-outs, reservations and payments with confidence and care
  • Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
  • Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

    • What we're looking for:

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    Job Details

    Location
    Midlothian, Scotland, United Kingdom
    Job Type
    Full time
    Category
    Information and Record Clerks
    Posted Date
    July 14, 2026
    Deadline
    August 23, 2026