Job Description
Job Description
- Manage guests’ check-in and check-out processes in a professional and personalized manner.
- Respond promptly to guest requests and inquiries while maintaining luxury hospitality standards.
- Deliver personalized services by anticipating and following up on the needs and expectations of VIP and long-stay guests.
- Coordinate effectively with Housekeeping, Front Office, Concierge, Food & Beverage, SPA, and other departments to ensure a seamless guest experience.
- Oversee room preparations, special requests, and VIP amenity arrangements prior to guest arrival.
- Assist guests with restaurant, SPA, transportation, event, and other reservation arrangements.
- Maintain accurate guest preference records to support the delivery of personalized service.
- Handle guest complaints with empathy and a solution-oriented approach, escalating issues to management when necessary.
- Comply with the hotel's quality sta...
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