Guest Experience Ambassador (Mandarin Speaker)

Greet guests upon arrival assist with check-in procedures and provide information about hotel facilities services and local attractions.
Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arranging transportation making restaurant reservations or coordinating special requests.
Handle guest complaints and issues effectively and professionally seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
Maintain open and clear communication with guests colleagues and other departments to ensure seamless coordination and exceptional service delivery.
Coordinate special services for VIP guests such as room upgrades welcome amenities and personalized attention to enhance their experience and loyalty to the hotel.
Conduct follow-up calls or emails to guests after their stay to gather feedback address any unresolved issues and express appreciation...