Guest Experience Agent

A career that lets your passion shine:

• Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel
• Deliver efficient and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests
• Share accurate and helpful information on hotel facilities, amenities and local attractions
• Maintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges
• Handle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests
• Act as a liaison between guests and Reservations, Concierge, Housekeeping and F&B teams to ensure seamless service delivery
• Promote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximis...