Guest Experience Agent

We are currently recruiting for a Guest Experience Agent.  

As our next Guest Experience Agent, you will: 

• Deliver excellent service, answering incoming guest calls, both arriving and in-house  

• Be a customer journey expert 

• Positively respond to all calls and assist guests with their enquiries, by directing calls to the appropriate department, as required 

• Coordinate the contact of VIP guests prior to arrival to arrange special requirements for upcoming stays 

• Be knowledgeable of the hotel facilities, including Food and Beverage venues, to upsell the outlets 

• Manage high call volume with professionalism, providing exceptional service  

• Have a welcoming, warm and professional phone manner 

What we ar...