Job Description
Elevate guest interactions at CMH Heli-Skiing in Banff, Alberta as a Guest Experience Advisor. This full-time role emphasizes relationship-building, luxury service, and personalized support for guests.
As a pivotal member of the Guest Experience team, you will cultivate strong, long-term relationships and drive repeat bookings. Key responsibilities include managing guest profiles, delivering anticipatory service, and providing booking support to enhance the overall guest journey from initial inquiry to post-travel engagement.
Key Responsibilities:
• Build trust-based relationships with guests
• Deliver proactive service and personalized recommendations
• Guide guests through booking processes
• Monitor guest itineraries for operational excellence
• Lead post-trip follow-ups and retention strategies
Requirements:
• Post-secondary education related to hospitality
• Minimum of 2 years in guest services or sales
• 3+ years in luxury hospitality or adventure...
As a pivotal member of the Guest Experience team, you will cultivate strong, long-term relationships and drive repeat bookings. Key responsibilities include managing guest profiles, delivering anticipatory service, and providing booking support to enhance the overall guest journey from initial inquiry to post-travel engagement.
Key Responsibilities:
• Build trust-based relationships with guests
• Deliver proactive service and personalized recommendations
• Guide guests through booking processes
• Monitor guest itineraries for operational excellence
• Lead post-trip follow-ups and retention strategies
Requirements:
• Post-secondary education related to hospitality
• Minimum of 2 years in guest services or sales
• 3+ years in luxury hospitality or adventure...
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