Guest assistant – franschhoek – western cape

Responsibilities Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. Always uphold a neat and tidy reception desk. Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. ...