Job Description
Our client in Franschhoek is looking for a Guest Assistant to join their team.
The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
Main Responsibilities
Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dining reservations, local area information, booking of activ...
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