Job Description
As SCM Team Leader, you are responsible for the operational management of the assigned customer(s) and act as the supervisor for the provider of this. You take responsibility for organizing the efficient and correct execution of customer service and related tasks, as well as for the continuous exploration and evaluation of operational improvement opportunities.
You are a passionate leader who enjoys developing teams through role modelling, leadership and coaching. You drive commercial intelligence within own team and attend regular or ad-hoc joint sales calls with sales teams to provide better service to customers.
You support global and local initiatives and projects and actively contribute to the local management team´s initiatives to strengthen the overall customer experience and departmental performance.
Key responsibilities:
Ensuring team adheres to the standard process and customer specific IOP/SOP and monitors respective KPIs.
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