Job Description

Group Sales Agent

Location: Laval, QC. This position reports to the Group Sales Supervisor.

What You’ll Do

  • Respond to incoming calls and assist customers with product and service inquiries
  • Upsell and cross‑sell on each call
  • Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance
  • Respond to incoming emails regarding group rate requests in a professional and timely manner
  • Fill in for Group Sales Representatives during absences as directed by the Supervisor
  • Maintain product knowledge and participate in ongoing training
  • Other duties as assigned

What You’ll Need

  • Up to 1 year of customer service or related experience
  • Excellent communication skills and enjoyment of working directly with customers
  • Detail‑oriented, organized, and capable of multitasking
  • Demonstrates initiative with problem‑s...

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