Groups, Billing & Rooming Coordinator

Responsibilities

• Manage group bookings, handle billing processes, and coordinate room assignments under the guidance of the Director of Sales.
• Serve as the main point of contact for group organizers regarding rooming lists and billing processes, ensuring that all requirements and preferences are met or exceeded.
• Coordinate with the Conference Manager to align rooming and billing details with the event’s overall operations.
• Manage room blocks and monitor group reservations to ensure accurate and timely updates.
• Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
• Prepare and process group billing, reviewing and verifying all charges, and charge any incidentals the group incurs in‑house.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Review invoices daily while the group i...